Thank you for shopping at UBORTSHOP. We value your satisfaction and strive to provide a seamless shopping experience. Please read our Return & Refund Policy carefully to understand your rights and obligations as a customer.

1. RETURNS ELIGIBILITY FOR RETURNS

• You have 7 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• Items that are damaged, altered, or not in their original condition are not eligible for return.
• Some types of goods are exempt from being returned, such as perishable goods, custom products, and personal care items.

       RETURN PROCESS

• To initiate a return, please contact us at Info@ubortshop.com with your order number, details of the item you wish to return, and the reason for the return.
• Once your return request is approved, we will provide you with instructions on how and where to send your item.
• Please do not send your purchase back to the manufacturer unless instructed.

      RETURN SHIPPING

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

2. REFUNDS 2.1 REFUND PROCESS

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original payment method.
• Refunds are typically processed within 7-14 business days after we receive the returned item.

    LATE OR MISSING REFUNDS

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you have done all of this and you still have not received your refund, please contact us at Info@ubortshop.com .

    PARTIAL REFUNDS

• In certain situations, only partial refunds are granted (if applicable):
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 3 days after delivery.

3. EXCHANGES

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at Info@ubortshop.com .

4. NON-RETURNABLE ITEMS

• Several types of goods are exempt from being returned. These include:
  • Perishable goods such as food, flowers, newspapers, or magazines.
  • Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • Gift cards, downloadable software products, and some health and personal care items.

5. SALE ITEMS

• Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective or damaged.

6. GIFTS

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

7. CONTACT US

          If you have any questions about our Return & Refund Policy, please contact us:

• By email: Info@ubortshop.com